# Detection of customers at risk of churn

<figure><img src="/files/4lHNhY5ELVjEw6NvyIub" alt=""><figcaption></figcaption></figure>

## Objectif :

* Prévenir l'attrition de la clientèle

### Description : <a href="#description" id="description"></a>

* J'aimerais utiliser le comportement de navigation sur mon site pour détecter les visiteurs qui risquent de quitter mon site et mettre en place des actions de fidélisation.

### Comment ça marche

1. Je configure le Commanders Act X TMS pour collecter le comportement de navigation de mes visiteurs.&#x20;
2. Je segmente mon audience en fonction du comportement de navigation. (ex : sur les personnes ayant consulté les conditions générales de vente...)&#x20;
3. Je définis mes destinations et j'active mon audience sur le canal de mon choix.

<figure><img src="/files/pePS2LaZOW3Gkr41G9cQ" alt=""><figcaption></figcaption></figure>

### Download :  <a href="#download" id="download"></a>

{% file src="/files/4oakC7K8Z3W4UhqRvD0D" %}

### Vous souhaitez nous contacter **:** [**Cliquez ici**](https://www.commandersact.com/fr/contact/) <a href="#need-to-be-recontacted-click-here" id="need-to-be-recontacted-click-here"></a>


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