> For the complete documentation index, see [llms.txt](https://community.commandersact.com/customer-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://community.commandersact.com/customer-success/inspiration/customer-cycle/customers-acquisition/identify-your-visitors-with-your-crm.md).

# Identify your visitors with your CRM

You want to enrich your Act X Commanders CDP with your CRM data to enrich your behavioural data to improve your targeting and activate new scenarios for your sites or applications.

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FByW7bmthhGUZpSHhqNt4%2Fstars3.png?alt=media&amp;token=140d0cf2-b7b4-44db-a354-36c52a64778e" alt=""><figcaption></figcaption></figure>

## Objective :

* Enrichment of navigation data by integrating CRM data.

## Description :

* Enrich the profile of an identified visitor with data from my CRM before sending it to my partner.

## How it works

1. Implementation of a CRM flow to our platform&#x20;
2. Activation of the identity resolution module and reconciliation of the CRM and WEB&#x20;
3. Segmentation of the audience.&#x20;
4. Activation and customisation of the destination.

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FSRwfUZMxRDgT08Ydfrf2%2FUC15-Chart.png?alt=media&amp;token=e943cdda-e692-4262-b1f9-8a82b066b79a" alt=""><figcaption></figcaption></figure>

## Download :&#x20;

{% file src="/files/LmAqfhnIE3NdpdmlIFs7" %}

## **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)