> For the complete documentation index, see [llms.txt](https://community.commandersact.com/customer-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://community.commandersact.com/customer-success/inspiration/customer-cycle/customers-knowledge/activate-your-customers-on-the-right-channel-at-the-right-time.md).

# Activate your customers on the right channel at the right time

<figure><img src="/files/4lHNhY5ELVjEw6NvyIub" alt=""><figcaption></figcaption></figure>

## Objective :

* Activation

## Description :

* Retargeting my visitors to the right channel according to the contact points I have in my database.

## How it works

1. Integration of the server-side or client-side source into the platform.
2. Setting up a CRM flow to the Acr X Orders platform.&#x20;
3. Implementation of data source reconcialization with the Identity Resolution module.
4. Activation of my audiences in my destinations according to the available contact point... prioritization: email>sms>posting

<figure><img src="/files/v0PhOGYoLBxvb3dkIY9H" alt=""><figcaption></figcaption></figure>

## Download :&#x20;

{% file src="/files/nnb1B1CxjRcu7q79Wk9L" %}

## **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)