# Activate your customers on the right channel at the right time

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FKOLq9Mt4wEryDwqgQkDS%2Fstars5.png?alt=media&#x26;token=aae0c642-3fdc-4aa8-b444-eb8224491b38" alt=""><figcaption></figcaption></figure>

## Objective :

* Activation

## Description :

* Retargeting my visitors to the right channel according to the contact points I have in my database.

## How it works

1. Integration of the server-side or client-side source into the platform.
2. Setting up a CRM flow to the Acr X Orders platform.&#x20;
3. Implementation of data source reconcialization with the Identity Resolution module.
4. Activation of my audiences in my destinations according to the available contact point... prioritization: email>sms>posting

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FQs7RBA93RNa8O3fojTfN%2FUC01-Chart.png?alt=media&#x26;token=7ab8e8ee-34cf-420d-a83c-f5128debe3d9" alt=""><figcaption></figcaption></figure>

## Download :&#x20;

{% file src="<https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FT4tUsILgeL2F7gRlkjnJ%2F1%20-%20Use_Case-Connaissance-Omnicanal-EN.pdf?alt=media&token=4b5d1420-c2ac-43a5-9f46-fc73601f290c>" %}

## **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)
