> For the complete documentation index, see [llms.txt](https://community.commandersact.com/customer-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://community.commandersact.com/customer-success/inspiration/customer-cycle/customers-knowledge/activate-your-customers-on-the-right-channel-at-the-right-time.md).

# Activate your customers on the right channel at the right time

Enrich your audience and/or conversion data in real time with external sources and distribute your enriched audiences from your contact points to your partners via our FTP connectors and/or APIs

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FKOLq9Mt4wEryDwqgQkDS%2Fstars5.png?alt=media&amp;token=aae0c642-3fdc-4aa8-b444-eb8224491b38" alt=""><figcaption></figcaption></figure>

## Objective :

* Activation

## Description :

* Retargeting my visitors to the right channel according to the contact points I have in my database.

## How it works

1. Integration of the server-side or client-side source into the platform.
2. Setting up a CRM flow to the Acr X Orders platform.&#x20;
3. Implementation of data source reconcialization with the Identity Resolution module.
4. Activation of my audiences in my destinations according to the available contact point... prioritization: email>sms>posting

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FQs7RBA93RNa8O3fojTfN%2FUC01-Chart.png?alt=media&amp;token=7ab8e8ee-34cf-420d-a83c-f5128debe3d9" alt=""><figcaption></figcaption></figure>

## Download :&#x20;

{% file src="/files/nnb1B1CxjRcu7q79Wk9L" %}

## **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)