> For the complete documentation index, see [llms.txt](https://community.commandersact.com/customer-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://community.commandersact.com/customer-success/inspiration/customer-cycle/customers-knowledge/sharing-customer-knowledge.md).

# Sharing customer knowledge

<figure><img src="/files/V5a8MTuuAVB3bhbDgGxd" alt=""><figcaption></figcaption></figure>

## Objective :

* Enrichment

## Description :

* I want to use my online data to enrich my offline campaigns and vice versa across all my contact points.

## How it works

1. I define all the contact points I want to use.&#x20;
2. I integrate my data sources into the CAX platform.&#x20;
3. I segment the audiences to be activated or transmitted to my solutions or partners.&#x20;
4. I set my destination to transmit my data and enrich my solutions.

<figure><img src="/files/FvhRsPyr4rwoAQ9QFQZE" alt=""><figcaption></figcaption></figure>

## Download :&#x20;

{% file src="/files/9kIjLKSfqxAPs94iShY2" %}

## **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)