> For the complete documentation index, see [llms.txt](https://community.commandersact.com/customer-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://community.commandersact.com/customer-success/inspiration/customer-cycle/customers-knowledge/sharing-customer-knowledge.md).

# Sharing customer knowledge

Transmission of visitor browsing behaviour to a CRM or any other destination of your choice thanks to the deployment of our turnkey connectors, to enrich your customer knowledge, improve your KPI...

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FGDoFQ3LQyKFEK7nVJm7a%2Fstars4.png?alt=media&amp;token=91d81378-09dc-4699-81b7-1fbf97756249" alt=""><figcaption></figcaption></figure>

## Objective :

* Enrichment

## Description :

* I want to use my online data to enrich my offline campaigns and vice versa across all my contact points.

## How it works

1. I define all the contact points I want to use.&#x20;
2. I integrate my data sources into the CAX platform.&#x20;
3. I segment the audiences to be activated or transmitted to my solutions or partners.&#x20;
4. I set my destination to transmit my data and enrich my solutions.

<figure><img src="https://1613709692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0zW0zvGDZaiNuIFweCtu%2Fuploads%2FCDPjCWcGtAw0zpzSw8O3%2FUC09-Chart.png?alt=media&amp;token=9f1b528b-2cde-4462-8eb9-f990cfcd4c82" alt=""><figcaption></figcaption></figure>

## Download :&#x20;

{% file src="/files/9kIjLKSfqxAPs94iShY2" %}

## **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)