> For the complete documentation index, see [llms.txt](https://community.commandersact.com/customer-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://community.commandersact.com/customer-success/inspiration/customer-cycle/customers-reconquest/win-back-customers.md).

# Win back customers

<figure><img src="/files/V5a8MTuuAVB3bhbDgGxd" alt=""><figcaption></figcaption></figure>

## Objective :

* Win back customer

### Description : <a href="#description" id="description"></a>

* I would like to set up strong reactivation actions on my former customers when they revisit my site.

### How it works <a href="#how-it-works" id="how-it-works"></a>

1. I configure the Commanders Act X TMS to collect the browsing behaviour of my visitors.&#x20;
2. I share my buyer database with the last purchase date with the platform to identify former customers.&#x20;
3. I create my customer segmentation that will need to be reactivated.&#x20;
4. I set my destination in the platform to activate my audience.&#x20;
5. I condition the display of a banner according to the user profile that the platform will send me.

<figure><img src="/files/hdlEbBN8wF0u3zkIxxVq" alt=""><figcaption></figcaption></figure>

### Download :  <a href="#download" id="download"></a>

{% file src="/files/yLfYoxccfkUSIliNVBlF" %}

### **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)​ <a href="#need-to-be-recontacted-click-here" id="need-to-be-recontacted-click-here"></a>