> For the complete documentation index, see [llms.txt](https://community.commandersact.com/customer-success/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://community.commandersact.com/customer-success/inspiration/customer-cycle/customers-retention/detection-of-customers-at-risk-of-churn.md).

# Detection of customers at risk of churn

<figure><img src="/files/4lHNhY5ELVjEw6NvyIub" alt=""><figcaption></figcaption></figure>

## Objective :

* Preventing customer churn

### Description : <a href="#description" id="description"></a>

* I would like to use the browsing behaviour on my site to detect my visitors at risk of churn and implement retention actions.

### How it works <a href="#how-it-works" id="how-it-works"></a>

1. I configure the Commanders Act X TMS to collect the browsing behaviour of my visitors.&#x20;
2. I segment my audience based on browsing behaviour. (e.g.: on people who have viewed the general sales conditions...)&#x20;
3. I set my destinations and activate my audience on the channel of my choice.

<figure><img src="/files/7rswbUe4keRygS6bMlMZ" alt=""><figcaption></figcaption></figure>

### Download :  <a href="#download" id="download"></a>

{% file src="/files/OHXJgMtDfuN7GOY0zQu9" %}

### **Need to be recontacted :** [**Click here**](https://www.commandersact.com/fr/contact/)​ <a href="#need-to-be-recontacted-click-here" id="need-to-be-recontacted-click-here"></a>