Platform X

Notification about order delay

Use case description

🎯 Goal:
Answer to customers expectations, reduce call center traffic and increase loyalty.
Notify your customers when an order is delayed, this will reduce the call center traffic and bring more interactions with customers by giving them more info. If needed, you can add also an incentive for next purchase as compensation.
🔧 Complexity: 2/5
💰 ROI: Low

Use case setup

Step 1: create a new variable order_delay = True / False and import values
Step 2: create a segment with order_delay = True
Step 3: create a stream to send users in segment previously created to an emailing or push notification solution