Troubleshooting

If you notice that a tag is slowing down your pages, please try the following:

• Have the tag load after the DOM Loaded event. Caution: not all tags are compatible with this method and the more you delay a tag’s execution the more you loose data in your reports.

This code block allows calling a tag during the DOM Loaded event:

tC_ready = function(){

// Code du tag

}

if (window.addEventListener)

window.addEventListener(‘load’, tC_ready, false)

else if (window.attachEvent)

window.attachEvent(‘onload’, tC_ready)

• Get in touch with the tag’s editor and request they improve their tag in terms of size or server response. Note: it is possible to include the tag’s JavaScript file in the Commanders Act container while on the “EDIT” tab from the TagCommander interface.

• Sample the tag from the “RULES” tab from the TagCommander interface. This will improve the average loading time of your site’s pages.

• Shifting the tag’s execution order from the “GENERATION” (1) tab from the TagCommander interface (place the one taking longer to load at the end of the queue).

• Use a timeout on your tags from the “GENERATION” (1) tab from the TagCommander interface. This feature interrupts the tag’s execution if it takes too long to load.

• Deactivate the tag from the “GENERATION” (1) tab from the TagCommander interface (1)

• Use your tag in a serverside configuration (this entails activating an additional module from the TagCommander product, please contact your account manager or our Support Department for further information). Caution: not all tags are compatible with this method.

For more detailed information on how to set up these methods, please contact our Support Department ([e-mail]).