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Facebook Conversions API

Serverside v2 and DataCommander connector
This connector allows you to push every kind of events directly to Facebook through API. Online conversions, offline conversions... send it to Facebook and it will help you to increase the reach and accuracy of your campaigns.
You can, for example, not send campaigns related to a specific product to users who already bought it, or you can also send campaigns to users who bought a specific product in cross-sell logic.

How to send events to Facebook?

Facebook developed an API called 'Facebook Conversions API' https://developers.facebook.com/docs/marketing-api/conversions-api
You need a Facebook Business Manager account https://business.facebook.com/
Then on the menu, click on 'Events Manager':
Events Manager
Here you have to create a new Web Pixel:
New web Pixel
Select Conversions API and give a name to your connection:
Now your pixel is created and you will have access to the IDs needed on our connector.

Where can I find the Pixel ID?

You need to fill the pixel ID on our connector, it is the ID of the pixel you just created on steps above.
You can find this ID when you click on the pixel's name and on the right of the graph activities. You can find it also on the settings tab.
Find the Pixel ID
You can now copy and paste this ID on our connector.
Then you need the Access Token

Where can I find the access token?

Click on the settings tab.
Scroll until the section 'Conversions API'
Click on the button 'Create Access Token':
Create access token
If you are not able to click on the button 'Create access token', that mean you don't have enough rights to do it. You should be administrator on your Facebook Business account to create it.
Then you can copy and paste the Access Token on our connector.

How to manage consents?

  • Only events with a consent will be sent to Facebook
  • Only purchases with personal information (email and/or phone number...) will be sent to Facebook

For customers with our product TRUST Commander:

TRUST Commander is our Consent Management Platform. (More information: https://www.commandersact.com/en/solutions/trustcommander/)
On the connector, the consent is managed with the field 'User Consent Category'. You should enter a category ID, the one corresponding to Facebook (advertising) on Trust consent categories.

For customers without our product TRUST Commander:

We should distinguish 3 cases:
  • Your online events are collected through our Commanders Act event's tag: You have to provide, in the event tags, the list of category ids consented by the user, through the consent_categories property.
  • You are pushing your events to us through API or CSV file: a field consent_categories must be added on the JSON or CSV to precise the consent category IDs of the user. Then inside the connector setting, use the field 'User Consent Category' to enter a category ID, the one corresponding to Facebook (advertising)
  • You already manage consents on your side and you only send us, from your server,
    events that obtained the consent for the category advertising. In this case, do not fill the field ‘User Consent Category’ in the connector.

How the deduplication between the pixel and server is managed?

Using both the pixel and server is recommended per Facebook as it could avoid losing data.
To make it works, you should have the same configuration for both the pixel and server, using same Facebook parameters.
event_id should be the same
On the pixel, event_id is automatically generated by our Commanders Act Tag and we retrieve the same value for the server onintegrations.facebook.event_id. As a result, these 2 values should be the same. Event_name should be the same also.
Fbp parameter is automatically retrieved to keep the same value between pixel and server.
Deduplication works when the same event is sent first from the browser and then from the server, otherwise it creates a duplicate. Events are pushed in real-time.

Examples

On pixel:
fbq('track', 'AddToCart', {
value: #CARTVALUE#,
currency: #CURRENCY#,
contents: fb_addtocart_products,
content_type: 'product'
}, { eventID: tC.uniqueEventId });
eventID: tc.uniqueEventId is automatically generated.
On server:
integrations.facebook.event_id
integrations.facebook.event_id automatically retrieves the eventID value coming from the pixel (eventID: tc.uniqueEventId) for standard events.

Default Mappings to Facebook Standard Events

The following mappings are fully automated and do not require any additional configuration. Any of the Commanders Act Standard Events in the table below will be sent as the corresponding Facebook Standard Event. The Facebook pixel standard events documentation has more information on these.
COMMANDERS ACT EVENTS
FACEBOOK STANDARD EVENT
begin_checkout
InitiateCheckout
purchase
Purchase
add_to_cart
AddToCart
view_item
ViewContent
view_item_list
ViewContent
search
Search
add_payment_info
AddPaymentInfo
add_to_wishlist
AddToWishlist
generate_lead
Lead
page_view
PageView
complete_registration
CompleteRegistration
contact
Contact
customize_product
CustomizeProduct
donate
Donate
find_location
FindLocation
schedule
Schedule
search
Search
start_trial
StartTrial
submit_application
SubmitApplication
subscribe
Subscribe

Facebook Custom Events

To send any of your Commanders Act events (that are not listed in the table above) to Facebook custom events, you don't have anything to do. By default, your unmapped events are automatically sent as a Facebook custom events with the name of your Commanders Act events. If you want to change the name of the custom event that will receive Facebook, you can overwrite the event_name property using integrations.facebook.event_name:'yourCustomEventName'

Default Mappings to Facebook Parameters

COMMANDERS ACT STANDARD PROPERTIES
FACEBOOK STANDARD PARAMETERS
user.id (hashed)
user_data.external_id
user.email (plain email)
OR
user.email_sha256
user_data.em (email, hashed)
user.phone
user_data.ph (phone, hashed)
user.gender
user_data.ge (gender, hashed)
user.birthdate
user_data.db (birthdate, hashed)
user.lastname
user_data.ln (last name, hashed)
user.firstname
user_data.fn (first name, hashed)
user.city
user_data.ct (city, hashed)
user.state
user_data.st (state, hashed)
user.zipcode
user_data.zp (zip code, hashed)
user.country
user_data.country (hashed)
browser.ip Automatically set if generated from Commanders Act OneTag
user_data.client_ip_address
browser.user_agent Automatically set if generated from Commanders Act OneTag
user_data.client_user_agent
integrations.facebook.fbc
Automatically set if generated from Commanders Act OneTag
user_data.fbc (Click ID)
integrations.facebook.fbp
Automatically set if generated from Commanders Act OneTag
user_data.fbp (Browser ID)
amount
custom_data.value
currency
custom_data.currency
items
custom_data.contents
name OR first items[i].product.name found
custom_data.content_name
category OR first items[i].product.category_N found (N ∈ [1, 5])
custom_data.content_category
default value : 'product'
custom_data.content_type
status
custom_data.status
Official documentation Customer Information Parameters
Every property can be overridden using integrations.facebook.user_data.<property> (for standard data) or integrations.facebook.custom_data.<property> (for custom data).

Minimal required information

Events can only be used if there is enough information to match a user. Facebook expects at least one user_data property, but strongly advises sending as many properties as possible.
Here are our conditions to send the events :
  • at least 1 of those fields: em, ph, external_id, fbp, fbc
  • at least 3 of the other fields
Note : external_id, fbp, fbc will allow matching event with other events. But to match a user, one of those events shall contain additional information (em and ph are best suited for matching)

Additional custom Facebook parameters

Custom Facebook parameters could be added.
Facebook allows you to send any data you want in custom data parameters. By default, we fill generic fields when possible (like value, currency, contents...). You can specify in the tag your own parameters in integrations.facebook.custom_data.
cact('trigger', 'purchase', {
"currency": "EUR",
"amount": 101,
"integrations": {
"facebook": {
"custom_data": {
"content_name": "booking",
"your_field": "your_value"
}
}
}
});