Troubleshooting
If you notice that a tag is slowing down your pages, please try the following:
- Have the tag load after the DOM Loaded event. Caution: not all tags are compatible with this method and the more you delay a tag’s execution the more you loose data in your reports.
This code block allows calling a tag during the DOM Loaded event:
tC_ready = function(){
// Code du tag
}
if (window.addEventListener)
window.addEventListener(‘load’, tC_ready, false)
else if (window.attachEvent)
window.attachEvent(‘onload’, tC_ready)
- Get in touch with the tag’s editor and request they improve their tag in terms of size or server response. Note: it is possible to include the tag’s JavaScript file in the Commanders Act container while on the “EDIT” tab from the TagCommander interface.
- Sample the tag from the “RULES” tab from the TagCommander interface. This will improve the average loading time of your site’s pages.
- Shifting the tag’s execution order from the “GENERATION” (1) tab from the TagCommander interface (place the one taking longer to load at the end of the queue).
- Use a timeout on your tags from the “GENERATION” (1) tab from the TagCommander interface. This feature interrupts the tag’s execution if it takes too long to load.
- Deactivate the tag from the “GENERATION” (1) tab from the TagCommander interface (1)
- Use your tag in a serverside configuration (this entails activating an additional module from the TagCommander product, please contact your account manager or our Support Department for further information). Caution: not all tags are compatible with this method.
For more detailed information on how to set up these methods, please contact our Support Department ([email protected]).
Last modified 3yr ago