Troubleshooting
If you notice that a tag is slowing down your pages, please try the following:
Have the tag load after the DOM Loaded event. Caution: not all tags are compatible with this method and the more you delay a tag’s execution the more you loose data in your reports.
This code block allows calling a tag during the DOM Loaded event:
tC_ready = function(){
// Code du tag
}
if (window.addEventListener)
window.addEventListener(‘load’, tC_ready, false)
else if (window.attachEvent)
window.attachEvent(‘onload’, tC_ready)
Get in touch with the tag’s editor and request they improve their tag in terms of size or server response. Note: it is possible to include the tag’s JavaScript file in the Commanders Act container while on the “EDIT” tab from the Commanders Act interface.
Sample the tag from the “RULES” tab from the Commanders Act interface. This will improve the average loading time of your site’s pages.
Shifting the tag’s execution order from the “GENERATION” tab from the Commanders Act interface (place the one taking longer to load at the end of the queue).
Use a timeout on your tags from the “GENERATION” tab from the Commanders Act interface. This feature interrupts the tag’s execution if it takes too long to load.
Deactivate the tag from the “GENERATION” tab from the Commanders Act interface
Use your tag in a serverside configuration (this entails activating an additional module from the Commanders Act product, please contact your account manager or our Support Department for further information). Caution: not all tags are compatible with this method.
For more detailed information on how to set up these methods, please contact our Support Department (support@commandersact.com).
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